Services
Business Process Outsourcing
At VGDNM Infotechs, we offer end-to-end BPO solutions that help businesses streamline operations, reduce costs, and improve customer satisfaction. Our tailored inbound and outbound support services ensure seamless communication, while our non-voice processes optimize back-office operations for efficiency.
Our BPO Services Include:
- Inbound Support – 24/7 customer assistance for queries, complaints, and resolutions.
- Outbound Support – Telemarketing, lead generation, and appointment scheduling.
- Non-Voice Processes – Data entry, email & chat support, and document processing.
- Customer Retention Services– Strengthening client relationships and brand loyalty.
Knowledge Process Outsourcing
At VGDNM Infotechs , we provide expert KPO solutions that help businesses make data-driven decisions and gain a competitive edge. Our team of specialists delivers in-depth market research, data analytics, financial services, and content development, ensuring businesses stay ahead in their industry.
Our KPO Services Include:
- Market Research & Analysis – Gain valuable insights for strategic business decisions.
- Data Analytics – Unlock the power of data to drive efficiency and innovation.
- Financial Services – Optimize financial planning, risk assessment, and reporting.
- Content Development – High-quality content creation for various business needs.
IT Solutions
At VGDNM Infotechs, we offer cutting-edge IT solutions designed to help businesses thrive in the digital era. From custom software development to cloud solutions and technical support, our services ensure seamless operations, enhanced security, and improved efficiency.
Our IT Services Include:
- Software Development – Tailored applications to meet your business needs.
- Application Maintenance – Ensuring optimal performance and updates.
- Technical Support – Reliable IT helpdesk and troubleshooting services.
- Cloud Solutions – Secure and scalable cloud computing services.
Survey Campaigns
At VGDNM Infotechs, we help businesses make data-driven decisions through expertly managed survey campaigns. Our team designs custom surveys, analyzes results, and provides actionable insights to enhance products, services, and customer satisfaction.
Our Survey Campaigns Include:
- Custom Survey Design – Tailored to your business objectives and target audience.
- Data Analysis & Reporting – In-depth analysis to extract valuable insights.
- Product & Service Feedback – Gather actionable input for continuous improvement.
- Market Research – Understand customer preferences, trends, and behaviors.
Inbound and Outbound Call Services
At VGDNM Infotechs, our Inbound and Outbound Call Services are designed to improve customer experience, streamline communication, and drive business growth. Whether it’s 24/7 support, lead generation, or appointment scheduling, we ensure seamless interactions that foster customer satisfaction and loyalty.
Our Inbound and Outbound Call Services Include:
- Inbound Support – Round-the-clock assistance for customer inquiries, support, and troubleshooting.
- Outbound Support – Telemarketing, lead generation, appointment scheduling, and surveys.
- Customer Retention – Follow-ups, feedback collection, and loyalty programs to strengthen client relationships.
- Tele-sales – Promote products and services to a wide audience, increasing sales.
Non-Voice Processes
At VGDNM Infotechs, our Non-Voice Process Services streamline your business operations by providing efficient back-office support. From data entry and management to email and chat support, we deliver reliable solutions that reduce costs and enhance operational productivity.
Our Non-Voice Processes Include:
- Data Entry & Management – Accurate and efficient handling of your business data.
- Email & Chat Support – Seamless communication for customer inquiries and support.
- Document Processing – Organize and manage essential business documents with ease.
- Back-office Support – Streamline administrative functions for improved workflow.
Technical Support Services
At VGDNM Infotechs, our Technical Support Services are designed to keep your business running smoothly. From troubleshooting and software maintenance to network support and IT helpdesk services, we provide reliable solutions to resolve issues quickly and efficiently, minimizing downtime.
Our Technical Support Services Include:
- Troubleshooting & Issue Resolution – Fast and efficient identification of technical issues.
- Software Installation & Maintenance – Keep your software up-to-date and fully functional.
- Network Support – Ensure seamless connectivity and system performance.
- IT Helpdesk Services – Professional assistance for all your IT-related queries and problems.
Coding and Application Development
At VGDNM Infotechs, we specialize in Coding and Application Development that is tailored to meet your unique business requirements. From web development to mobile app creation and API integration, we build innovative and scalable solutions to enhance your digital presence.
Our Coding and Application Development Include:
- Web Development – Custom websites that are responsive, secure, and user-friendly.
- Mobile App Development – Engaging and functional apps for Android and iOS.
- Custom Software Solutions – Build software tailored to your business needs.
- API Integration – Seamless integration with existing platforms to improve functionality.
Multilingual Support Services
At VGDNM Infotechs, we help businesses break language barriers with our Multilingual Support Services. Whether it’s customer interactions, technical support, or content localization, our expert team ensures clear and effective communication across multiple languages.
Our Multilingual Support Services Include
- Customer Support in Multiple Languages – Provide seamless assistance to global customers.
- Content Localization – Adapt your content to different cultures and languages.
- Technical & Helpdesk Support – Offer multilingual assistance for tech-related queries.
- Transcription & Translation Services – Convert text and speech accurately for wider accessibility.